Please read and be aware of these Terms and Conditions.  Your request for our services constitutes your acceptance of the following:

In General --

West Point Global Shipping is a division of West Point Relocation, Inc.  West Point Relocation, Inc. is a household goods broker.  We also have agreements authorizing us to act as agents for NVOCC's.  We have negotiated rates around the world with various companies to offer you the best rates available on your shipments.

Our rates are subject to change without notice.  Making a reservation by placing a deposit on a credit card will lock-in your rate for up to 6 months.  We are not responsible for typographical errors in our rates.

For FCL shipments, we may, in our sole discretion, send either a container or a truck to your residence.  If we send a truck, we will be responsible for transfering your shipment from the truck to a container.  You will not be charged for the transfer.

Transit Times --

Transit time vary between 25 and 60 business days.  You can anticipate longer transit times during our busiest season.  Some delays are not within our control, such as port delays, mechanical or equipment breakdown, random inspections, forces of nature or acts of God, riots, strikes, embargoes, or wars.  You may call us anytime on our toll free number for an update on your shipment.

Reservation Information --

Your reservation is based on the type of move specified in your estimate. Unless specifically stated in your estimate, your move is for a group container (Less than Container Load). Once you reserve your move based on a group container, you will have up to 7 business days prior to your move date to add and/or remove items from your inventory list. We will then be able to adjust your rate accordingly. For scheduling and dispatching purposes, you will be unable to switch from a group container to a full container and vice versa within 7 business days of the date of your move.

Your move is subject to confirmation.  Your move must be confirmed prior to 7 days before the move date.  If we cannot reach you during this period, your move may be delayed.

Cancellations --

If you cancel more than 7 business days prior to the original scheduled move date by contacting us, you will receive a full refund of any deposit paid.

If you cancel less than 7 business days prior to the original scheduled move date, you will be charged our costs up to that point in preparing for your shipment.  This may include, but is not limited to, container trucking charges and ocean transportation cancellation charges.  You will also be charged a $250 cancellation fee.

In order to cancel, please click here to submit a cancellation request. Note, your cancellation will not be final until you receive a confirmation from us.

Storage --

When 1 month of free storage applies, the 1 month begins on the date of pickup. We reserve the right to store the goods at a location of our choosing, based in part on storage availability.